Privacy Notice

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Privacy Notice

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Summary: We use and share your info in accordance with the legal bases set out below to help us provide, operate, improve, understand, customize, support and market the Riot services.

A. Legal Basis

Summary: We use and share your info (i) to provide the services under the Terms, (ii) with your consent, (iii) in our or others’ legitimate interests (such as safety and security, and providing a tailored service), and (iv) for other legal reasons.

We rely on a number of legal bases to collect, use, share, and otherwise process the info we have about you for the purposes described in this notice. These legal bases include:

  • as is necessary to perform the Terms of Service and to provide the Riot services;
  • where you have consented to the processing, which you may revoke at any time;
  • for Riot Games to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • occasionally to protect your vital interests, or those of others;
  • where necessary in the public interest; and
  • where necessary for the purposes of Riot Games’ or a third party’s legitimate interests, such as those of visitors, users or partners.

To find out which specific legal bases we rely upon to use info about you for a particular purpose, go to Using Info and Sharing Your Info.

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B. Using Info

Summary: We use the info we collect (both individually and in combination with other info collected under this notice) to help us operate our business, provide and improve our products and services, communicate with you, and advertise effectively. The particular ways we use your info often depend on how you choose to use the Riot services.

Some of the most common examples of how we use info include:

  • To provide the Riot services to you, respond to inquiries, fulfil requests, and process transactions (like helping you create an account, find a match, and resolve Player Support issues). We engage in these activities to manage our contractual relationship with you and, where relevant, to comply with a legal obligation (e.g. related to payment transactions) or based upon our legitimate interest in doing so (such as to provide the Riot services to children below the age of legal capacity to enter a contract);
  • To better make the Riot services accessible to you by accommodating specific needs you may have such as visual or hearing impairment by using text to voice or voice to text functionality. We only do this with your consent when you give us info about you for this specific purpose. You can withdraw that consent at any time.
  • To deliver and tailor our communications with you, like by sending you important account-related announcements or promotional communications that we believe may interest you (for details about managing your communication options, check out Your Choices and Controls below). We engage in these activities with your consent, where we have a legitimate interest (e.g. to promote the Riot Services and keep you interested in them through personalised messages) or, in the case of account-related annoucements, to perform our contract with you;
  • To administer surveys, contests, sweepstakes, and similar offerings (such as confirming your eligibility or sending you a prize if you win). We engage in these activities to manage our contractual relationship with you, or for our legitimate interest (e.g. to promote the Riot Services and keep you interested in them);
  • To monitor, analyze, protect, test, and improve our services and operations (like measuring how the Riot services perform, tracking usage patterns, and fixing bugs or errors). We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation (e.g. to keep the Riot Services secure), and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure and improve them and develop new products);
  • To research and better understand the Riot services and how they’re used (including by collaborating with third parties like universities). We engage in these activities with your consent and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure, improve them, develop new products and understand the impact and reach of the Riot services);
  • To promote products and services and measure the effectiveness of those campaigns. We engage in these activities with your consent or for our and our partners’ legitimate interest (marketing our and others’ products and services and understanding the effectiveness of our marketing campaigns);
  • To personalize your Riot experience, including by presenting content or features better tailored to your interests (see Analytics & Interest-Based Ads ). We engage in these activities with your consent or where we have a legitimate interest (e.g. improving our Riot services by making them more personalised);
  • To improve and provide updates for the Riot services (like patching our games and releasing new features). We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keeping them secure, improving them, developing new products and understand the impact and reach of the Riot services);
  • To operate and expand our business. We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation, and/or because we have a legitimate interest in operating and expanding our business; and
  • To facilitate use of or integration with the Riot services, social sharing, and related functionality (such as supporting chat features and forums). We engage in these activities with your consent or where we have a legitimate interest (e.g. increasing customer engagement with our products and the Riot services).

We may also use, disclose, and preserve info as necessary or appropriate, including when necessary for a legal obligation or legitimate or public interest or to protect the vital interest of you or someone else, such as to:

  • Comply with applicable law or respond to legal process (like requests from law enforcement or other public or government authorities);
  • Securely operate the Riot services (like stopping attacks on our systems);
  • Protect players and third parties (such as to help prevent serious injury or crime); and
  • Protect our own rights, property, and operations (like enforcing our contracts and terms — including the Terms of Service — and pursuing available remedies or limiting the damages we may sustain).

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C. Sharing Info

Summary: We don’t share your contact info (such as your email or home address) with independent third parties without your knowledge except as described in this notice (like to enforce the Terms of Service, secure the Riot services, or if we’re required to do so by law or respond to legal process). We don’t sell your information to independent third parties. We do share non-contact info (like your Summoner Name, match history, game stats, and other aggregate or anonymous info), including publicly via the Riot Games API.

If we ever stop providing Riot services or certain parts of them (like if we’re bought out or invaded by Yordles), we may share your info with the buyer. Lastly, remember the stuff you share in social features (like chat and forums) is public — please be careful about how you use them!

We share the info we collect with Riot Games-controlled subsidiaries and affiliates that provide services to us so we can more seamlessly operate, support, and improve the Riot services (such as to facilitate account transfers and provide Player Support in your local language). Since we’re a global company, this means your info may be transferred to or stored in locations outside your country of residence (see International Data Processing). To learn more about the Riot Games entity or, where applicable, entities that control and are responsible for your info, see Contact Us below.

We also share info with service providers that operate on our behalf for the purposes discussed in this notice (see III. B. above). For example, when you buy something on the Riot services, we’ll share your payment-related info with entities we’ve engaged to process payments and provide similar financial services (like fraud prevention). Other common examples include partners that help us store data, send marketing emails, and provide Player Support services, assist with research and analysis of our services (like research institutions or universities), third party social media platforms or apps we permit to link to our products or Riot services. We may also transfer your info in some cases to our professional advisers (who are sometimes independent ‘data controllers’) such as lawyers and accountants (e.g. when enforcing our contract with you).

If you share info publicly through interactive features we control, such as forums and chat, you should understand that this info becomes viewable to others. We reserve the right (but have no obligation) to monitor your use of them, including for purposes like enforcing our Terms of Service and applicable player behavior requirements (see Chat & Player Behavior and Anti-Cheat & Fraud Prevention. To request removal of your info from forums or similar features controlled by Riot Games, Contact Us.

We may disclose player info in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). This means your info may be one of the assets transferred to the acquiring entity in such situations.

Please note that your in-game name (e.g. Summoner Name) and gameplay statistics (like your match history, item builds, and average number of kills and deaths) are viewable to others and may be shared in-game and out-of-game with players and other third parties. This includes info we share with the League of Legends developer community via the Riot Games API so they can help contribute to the player experience.

We may disclose player info in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). This means your info may be one of the assets transferred to the acquiring entity in such situations, according to Riot Games’ legitimate interest in engaging in such transactions and operating and expanding our business.

We may also use, disclose, and preserve info to:

  • Comply with applicable law or respond to legal process (like requests from law enforcement or other public or government authorities), including based upon our legitimate interest in doing so;
  • Securely operate the Riot services (like stopping attacks on our systems), based on Riot Games’, players’ and third parties’ legitimate interest in the Riot services being a safe and secure environment;
  • Protect players and third parties (such as to help prevent serious injury or crime), based on Riot Games’, players’ and third Parties’ legitimate interest in the Riot services being a safe and secure environment; and
  • Protect our own rights, property, and operations (like enforcing our contracts and terms — including the Terms of Service — and pursuing available remedies or limiting the damages we may sustain), based on Riot Games’ legitimate interest in protecting and preserving such and enforcing its legal rights.

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D. Chat & Player Behavior

We’ve empowered our players to help police compliance with our policies (including, for example, our Summoner Codes of Conduct) related to certain in-game behavior. For example, players may report each other and submit descriptions of their in-game activity and actions to help us determine if the reported behavior constituted a violation of rules and procedures that apply to player conduct, as well as any potential repercussions (such as temporary or permanent account suspensions or chat restrictions).

We also record and store, and reserve the right (but have no obligation) to monitor, chat and similar details about in-game interactions for a period we determine is appropriate to help us, among other things, detect and prevent toxicity, enforce our rules and policies and Terms of Services, and foster a more positive gaming community for our players. We engage in these activities to manage our contractual relationship with you, comply with a legal obligation (e.g. to keep the Riot Services safe and secure), and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure and improve them).

We use both manual (like enabling you to report such behaviour through Player Support tickets) and automated (such as machine learning) tools and techniques to support these efforts.

To enable us to monitor compliance with our policies, we develop template patterns of inappropriate behaviour (e.g. verbal abuse, hate speech, cheating, offensive or inappropriate name calling), which we consider indicative of prohibited behaviours. We do this based upon an analysis of actual behaviours on the Riot services. We grade these patterns of inappropriate behaviour based upon their severity with different consequences (e.g. temporary or permanent account restrictions or chat restrictions) for players based upon how serious their conduct is. If another player makes a complaint about your behaviour, our automated tools use these patterns of inappropriate behaviour and grading system to compare your behaviour over time with these patterns of inappropriate behaviour and, if you have engaged in inappropriate behaviour, make a decision as to the consequences for you of your behaviour. This primarily helps us enforce our rules and policies, secure the Riot services, detect and prevent unauthorized activity, and maintain the competitive integrity of our games.

Our complaints procedure allow you to appeal a decision. In this case, we will provide you a report showing the thought process and method behind the decision along with some tips on how to avoid repeating such behaviour in the future. If you are still unhappy, you can request one of our agents to review your case who will make a final determination as to the correct outcome manually, based on the available evidence.

Please be kind to other players, observe our policies related to player behavior (including our Terms of Service), and always be careful what you share in chat!

E. Anti-Cheat & Fraud Prevention

We always seek to offer players a fair, fun, and competitive gaming experience on the Riot services. Our Terms of Service strictly prohibit use of unauthorized third-party programs that interact with the Riot services, including mods, hacks, cheats, scripts, bots, trainers, and automation programs. When you create or use a Riot Games account, purchase things from us, play our games, or otherwise interact with the Riot services, we may use anti-cheat and fraud prevention technologies that may make automated decisions (such as temporary or permanent account suspensions or chat restrictions) based on the info we collect from or about you (see Info We Collect). We engage in these activities to manage our contractual relationship with you, to comply with a legal obligation (e.g. to keep the Riot Services secure), and/or because we have a legitimate interest (e.g. understanding how the Riot Services are used, keep them secure and improve them).

To enable us to monitor compliance with our anti-cheat and fraud prevention policies, we develop template patterns of inappropriate behaviour (e.g. cheating, fraud), which we consider indicative of prohibited behaviours. We do this based upon an analysis of actual behaviours on the Riot services. We grade these patterns of inappropriate behaviour based upon their severity with different consequences (e.g. temporary or permanent account restrictions or chat restrictions) for players based upon how serious their conduct is. Our automated tools use these patterns of inappropriate behaviour and grading system to compare your behaviour over time with these patterns of inappropriate behaviour and, if you have engaged in inappropriate behaviour, make a decision as to the consequences for you of your behaviour. This primarily helps us enforce our rules and policies, secure the Riot services, detect and prevent unauthorized activity, and maintain the competitive integrity of our games.

Our complaints procedure allow you to appeal a decision. In this case, we will provide you a report showing the thought process and method behind the decision along with some tips on how to avoid repeating such behaviour in the future. If you are still unhappy, you can request one of our agents to review your case who will make a final determination as to the correct outcome manually, based on the available evidence.

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